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Privacy Policy

Last Updated: 5/2/26

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1. Introduction

The Foot Doc ("we," "us," or "our") operates the website www.thefootdoc.co.uk (the "Site"). We are committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect your personal information when you visit our website, book an appointment, or undergo treatment at our clinic located at 53B High Street, Holywood, BT189AB .

For the purposes of the General Data Protection Regulation (UK GDPR), the Data Controller is Claire Badger.

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2. Information We Collect

We collect different types of information to provide our podiatry services effectively.

A. Personal Information

When you book an appointment online, contact us, or register as a new patient, we may collect:

• Identity Data: Name, date of birth, and gender.

• Contact Data: Billing address, email address, and telephone numbers.

• Financial Data: Payment card details (processed securely via our third-party payment processors on Wix).

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B. Medical & Sensitive Data (Special Category Data)

As a healthcare provider, we require specific health information to treat you safely. This includes:

• Medical history and current medication.

• Details of foot/lower limb conditions (e.g., fungal infections, biomechanical issues) .

• GP details (for diabetic reports or referrals) .

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C. Technical Data

Our website is hosted on the Wix.com platform. Wix automatically collects information about your device, including your IP address, browser type, and cookies, to ensure the website functions securely and effectively.

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3. How We Collect Your Data

• Direct Interactions: You provide data when you fill in forms on our Site, book an appointment online , or contact us by phone for a Home Visit .

• Automated Technologies: As you interact with our website, cookies may automatically collect technical data about your browsing actions.

• Third Parties: We may receive medical data from your GP or other healthcare professionals if you have been referred to us.

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4. How We Use Your Information

We only use your data when the law allows us to. Most commonly, we use it for:

• Performance of a Contract: To schedule and deliver your podiatry treatment (e.g., Nail Surgery, Biomechanical Assessments) .

• Legal Obligation: To maintain accurate medical records as required by the Health and Care Professions Council (HCPC).

• Vital Interests: In rare emergencies, to protect your life or health.

• Sharing with your GP: specifically for Diabetic Annual Screenings, where findings and recommendations may be forwarded to your GP to support ongoing diabetes management .

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5. Data Storage and Security

Website Data

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

Clinical Data

Detailed patient medical notes are stored separately from the website in a secure, GDPR-compliant manner (either in locked physical files or a dedicated practice management software).

6. Cookies

Our website uses cookies to provide a great experience and to identify you as a member.

• Essential Cookies: Required for the site to function (e.g., security, booking system).

• Functional Cookies: Remember your preferences. You can set your browser to refuse all or some browser cookies, but this may cause some parts of the website (such as the booking calendar) to malfunction.

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7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any medical, legal, or accounting requirements. Podiatry records are generally retained for 7 years after the last treatment (or until age 25 for children).

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8. Your Legal Rights

Under data protection laws, you have rights including:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Request correction of incomplete or accurate data.

• Right to Erasure: Ask us to delete data (Note: This right is limited for medical records which we are legally required to keep).

• Right to Complain: You have the right to make a complaint at any time to the Information Commissioner's Office (ICO).

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9. Contact Us

If you have any questions about this privacy policy, please contact us:

• Clinic Name: The Foot Doc

• Address: 53B High Street, Holywood, BT189AB